千岛湖自由洲际殿真实住客点评与口碑反馈

整体非常不错，虽然酒店有点历史，但保养得宜，下次还是会选择这家酒店。希望尽快更新一下房间。管家melody陈的服务很好，点赞！

整个体验可以给到：夯！！！ 4月28号彻底摘牌前携全家来千岛湖洲际度假，整个环境就不多介绍了，每天夜床服务还会给大人小朋友送来牛奶，中间还担心小朋友发烧，管家不知从哪儿搞来了美林，这个属实属于细致入微了… 不愧是顶尖的亲子酒店，小朋友可以放到儿童乐园、天鹅园、游泳池里耗电，我看80%的客人是一家人来的，估计大家的想法都是一样的吧😂 感谢管家Ada、前台Simon xiang的悉心照顾，下次再见👋

酒店马上就不是洲际了，但胜在周遭环境极佳独占一座半岛，得天独厚。只赶上一天晴天，酒店周遭很多地方没办法一一逛遍，略显可惜。好在雨中风味别有韵味。

酒店环境优秀，服务好，尤其是管家Kea服务周到热情，不厌其烦，给我们选的房间特别好，想客户之所想，急客户之所急，让我们有了一趟开心的休闲旅行。酒店卫生服务也非常好，保洁严阿姨，清扫及时干净卫生。酒店提供的旅拍摄影也拍得很好，服务态度非常好，为我们留下了难忘的瞬间。餐饮满分，早餐品种齐全丰富，又有当地特色。酒店对待控烟态度积极，值得点赞！

千岛湖这家洲际位于羡山半岛，依山傍水，私密性高，隔壁是羡山植物园！这家确实千岛湖亲子酒店天花板，酒店有篝火晚会，天鹅基地有超多锦鲤，天鹅，鸳鸯，还有2只兔兔，免费喂食，还可以坐小火车。儿童游乐园特别大，适合低幼宝宝和大宝宝各个年龄段，工作人员一直在打扫，非常干净！酒店管家服务很好，尤其lady，有需求及时处理，大堂工作人员足，能感觉用心在服务！千岛湖的景色确实绝绝子，酒店送旅拍，有灯塔，玻璃栈道，落日巨幕圆形玻璃，特别出片，下次还会再来～

非常愉快的入住体验！房间大视野好！酒店的旅游服务也很丰富！

Overall, this was a good stay with some truly special aspects, but also a few areas that could be improved. The hotel is quite remote, which makes it feel very private and peaceful, surrounded by nature such as the lake, forest, and mountains. Even though we visited other viewpoints around Qiandao Lake, this location felt more special because of its quiet and secluded setting. The hotel itself feels like a destination, with scenic viewpoints, a garden with a lake, a cave, and even trekking trails to explore. The garden area includes a swan lake, which is a nice idea. However, the swans are kept in a very small netted space. It does not look great visually and feels restrictive for the animals, which took away from the experience. The room was spacious and comfortable, with a very comfortable bed that was not too soft or too hard. Sound insulation was excellent, which made for great sleep. I also requested a firmer pillow, and it was provided quickly. The lake view room upgrade was a highlight. The view was stunning and made it hard to leave the room. If you stay here, I would strongly recommend booking a lake view room. The layout was nice, with both a balcony and a window view. The thick frame dividing the view slightly affected the overall feel, but it was not a major issue. The bathtub was also a nice addition. Cleaning was good overall. The AC did not work very well during the hot midday hours, although it was fine at other times of the day. Facilities such as the gym, yoga room, pool, and game room were nice additions. However, they felt quite standard for a five-star hotel, and I have experienced better quality in similar properties. One great feature was the free Tesla charging, but this was not communicated at all. We only discovered it by chance, which is a missed opportunity as it is a strong benefit. Breakfast was acceptable but not at the expected level. The coffee and bakery were the weakest parts. Ordering is done via QR code instead of in person, which felt a bit impersonal for a luxury hotel atmosphere. Service during breakfast also felt a bit off, as staff seemed focused on their tasks and were not very proactive in guiding or prioritizing guests, which made the experience feel less warm and not the kindest. Service was generally kind and friendly, but inconsistent at times. Some staff could benefit from additional training, as not everyone followed typical five-star service standards such as greeting guests or offering priority. Another disappointment was the welcome fruit, which was included in our package but not provided on arrival. After we asked, a staff member came carrying items for multiple rooms in a bag and handed us just one apple and one peach. This felt unprofessional although something very small. Another point worth noting is that the hotel was originally booked as an InterContinental, but about 1-2 weeks before arrival it was no longer part of the brand (somehow on 预订平台 it still says intercontinental). Not sure if this impacted the experience, but overall it did feel slightly below what you might expect from that level, even though the stay itself was still enjoyable. The hotel also offers free Tesla charging, which is a great feature. However, this was not communicated at all during or before our stay, and we only discovered it by chance. This feels like a missed opportunity, as it is a strong benefit that could add significant value for guests I did not try lunch or dinner, so I cannot comment on those. Overall, this is a very peaceful and unique stay with amazing natural surroundings and a beautiful lake view. However, some service and operational details need improvement to truly match a luxury standard.

植物园和天鹅园好评，很喜欢环境

在店体验不错，管家kea服务很好。

第一次来这家酒店，酒店位置很好，自己就有一个山头，入住还惊喜的给了升级，房间很棒能看湖景，晚上睡眠都变好了，管家小蜻蜓Ada也很贴心，完美的旅程

虽然酒店有些老了，但是千岛湖洲际还是我心里的白月光，实在太适合在酒店消磨时光了，无论是山里漫步还是湖边嬉戏，哪怕就是躺在酒店床上什么也不做也是惬意的。看着窗外的无敌湖景，刷刷手机也很放松。感谢管家Landy帮我们升级了湖景亲子房，太喜欢靠窗的小床啦。管家Landy服务也很好，热情细致。不过这里吃饭真的有点不方便啊….

各方面挺满意

带着老父亲和他的妹妹，三人加起来210岁羡山半岛，适合亲子带着父母的千岛湖的环境咱不用多说差别化就在酒店的舒适度服务设施早餐毕竟午餐晚餐可以农家乐觅食整体值得夸独享公路岛屿植被管家热情的回应也是满意的我这次的管家Landy满意设施上略显旧，其实也在部分装修感觉问题需要提一提的就是房间的灯，我住的是套房床是2米的，毕竟比起这几年的酒店设施，开关灯不太方便不知可否逐步改造成声控

房间景色很美，早餐味道也不错，小蜻蜓Ada服务热情

森林氧吧，空气真的很好，风景也不错。管家小松鼠服务很好，回复及时，随叫随到。

庭院依旧打理得很好，景色很美。感谢管家Kate帮忙预留房间还有小礼物。可能是换了楼层，遗憾的是这次没有遇到上次的客房服务人员小洪，房间卫生打扫得没那么细致也没那么贴心，希望在卫生打扫上还是要加强。

房间还不错但设施有点老旧对于睡眠质量差的我来说窗帘漏光体验感很不友好

无可挑剔，

风景不错，工作人员也挺好。隔音太差，窗户缝隙太大不遮光，很早被亮醒，6点多窗帘就这么亮，度假酒店基本睡眠应该要有保障

管家Landy服务很好！

露营亲子房性价比很高

草莓采摘体验（1斤）:小朋友玩得很开心，草莓是有机的，不打农药月亮门打卡美拍:他们家旅拍真是太绝了，几乎无废片设施：虽然老，但不旧。露营房其实挺不错的卫生：五星级酒店水准环境：独占羡山半岛，安静，避开人流服务：不知道是不是因为要摘牌了，服务实在差强人意，我们4大一小，住了两间两晚，全程没有管家服务，关键是之前有小姐姐电话来问要不要管家，我说要，但实际入住后并没有管家来加我。第二晚需要换房间，我订的是尊享亲子湖景房，宣传页显示是开门见湖，结果给了我一个只能在阳台一角才能看见湖面的房间，和宣传照非常不符合，跟酒店沟通，态度也是敷衍表示假日房间紧张，无奈之下只能通过预订平台去push酒店，终于换了一个勉强可以开门见湖的房间，虽然是该房型中的最低楼层，但我本来也不是想闹事的，所以就算了吧。退房时有收到前台礼物表示歉意。特别表扬刘光莲阿姨，打扫非常认真，服务也很贴心周到。

设施：非常不错服务：服务很好，管家很好联系，做事效率高 o(^▽^)o 环境：风景无敌好

千岛湖洲际酒店环境非常好，硬件设施也很过硬，服务态度非常好，吃的也不错，管家索菲娅刘服务周到。